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Handicabs
is a forward thinking organisation, taking pride in the
service we provide to our customers. All vehicles used
meet with DPTAC specifications. They are wheelchair accessible,
serviced to manufacturers’ recommendations and safety inspections are carried out
to PSV standards.
We will:
• Operate most services in the Council’s area
every day of the year. A reduced service may operate on
public holidays, subject to passenger demand and availability
of driving staff.
• Process registrations within 2 working days and
will acknowledge receipt either by telephone or letter.
We will attempt to meet urgent travel needs on the same
day as registration, subject to availability.
• Ensure that all our drivers are fully trained to
give any reasonable assistance passengers may require
to and from their homes, and on entering and leaving the
vehicles.
• Test passenger satisfaction with our vehicles and
their cleanliness on a regular basis and report the results
to customers.
• Acknowledge any complaint/comment in writing/telephone
within 7 working days with a copy of the formal procedures.
• Always accept one advanced booking for any passenger
subject to availability. In addition, you can try for
as many bookings for trips on the same day or the day
ahead. We will do our best to accommodate these.
• Pick up 95% of customers within 15 minutes of the
scheduled trip time.
• Ensure that wheelchairs are securely restrained
using approved equipment on all journeys.
• Ensure that all customers are treated with courtesy
and respect. We will measure our success with customer
satisfaction surveys and report the results to our customers.
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